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Yeex Eat Guideline

In Nigeria, restaurants must comply with various regulations and guidelines to operate legally and provide quality service, especially if they plan to partner with food delivery platforms like YEEX Food. Below is our restaurant requirement guideline tailored for Nigeria.

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1. Licensing and Permits:

  • Business Registration: The restaurant must be registered with the Corporate Affairs Commission (CAC). This involves registering the business name and legal structure (e.g., sole proprietorship, partnership, limited liability company).

  • Health Permit: Obtain a health permit from the local government or the National Agency for Food and Drug Administration and Control (NAFDAC). The permit ensures compliance with food safety regulations.

  • Tax Identification Number (TIN): Register with the Federal Inland Revenue Service (FIRS) to obtain a TIN and pay taxes accordingly.

  • Food Handlers’ Certification: Ensure that all staff handling food are certified by a recognized health authority, such as the Environmental Health Officers Registration Council of Nigeria (EHORECON), which offers training on hygiene and food safety.

  • Fire Safety Certificate: Obtain a fire safety certificate from the Federal Fire Service. This ensures that your restaurant has met all fire safety standards, including fire extinguishers and emergency exits.

 

2. Health and Safety Standards:

  • NAFDAC Compliance: Restaurants in Nigeria must comply with NAFDAC guidelines regarding food safety, cleanliness, and storage conditions.

  • Hygiene Standards: Maintain high standards of cleanliness in the kitchen and dining area. Regular cleaning, pest control, and waste management are essential.

  • Allergen Information: Clearly label menu items that may contain allergens (such as nuts, gluten, etc.) to inform customers.

  • Regular Health Inspections: Be prepared for regular health inspections by local health authorities. Any non-compliance can result in fines or shutdowns.

 

Getting Started:

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1. Setting Up Your Menu:

  • Accurate Menu Descriptions: Ensure that every menu item has clear descriptions and ingredients listed, particularly for items that may contain allergens.

  • High-Quality Images: Include appetising photos for your top-selling items. Images help attract customers and increase orders.

  • Menu Organisation: Group items logically (e.g., appetisers, main dishes, desserts, drinks) and offer popular combos.

 

2. Pricing and Promotions:

  • Competitive Pricing: Keep your prices competitive compared to other restaurants in the same category, and ensure consistency between your in-house menu and Uber Eats pricing.

  • Discounts and Promotions: Utilise Uber Eats’ promotional tools to offer discounts, free delivery, or combo deals to attract more orders.

 

3. Order Processing:

  • Timely Order Acceptance: Accept orders promptly and keep your system up-to-date to avoid delays or rejections.

  • Prep Time: Accurately set your preparation times based on the average time it takes to prepare an order. If you’re busy or short-staffed, update these times to reflect the expected delay.

  • Packing & Labeling: Use proper food packaging that maintains the quality and temperature of the food. Clearly label items for easy identification, especially when it involves multiple orders.

 

4. Customer Experience:

  • Consistency in Food Quality: Ensure that the food delivered matches what customers would experience if dining in, in terms of taste and presentation.

  • Customer Notes: Pay attention to customer-specific requests, like modifications to ingredients or allergies, and do your best to accommodate these requests.

  • Packaging for Delivery: Use spill-proof, heat-retaining, and tamper-evident packaging to ensure food arrives safely and fresh.

 

5. Communication with Drivers:

  • Pickup Location: Make sure the Uber Eats pickup point is clear and easy to access for drivers. Inform them if the pickup point is different from your main entrance.

  • Clear Order Marking: When handling multiple orders, ensure each order is clearly labelled with the customer’s name or order number.

 

6. Inventory and Availability:

  • Real-Time Updates: If an item is sold out, immediately mark it as unavailable in your Uber Eats dashboard to prevent customers from ordering something that’s out of stock.

  • Seasonal Menu Adjustments: Update your menu regularly to reflect seasonal changes or availability of fresh ingredients.

 

7. Safety and Hygiene:

  • Health & Safety Standards: Follow local food safety regulations and ensure kitchen hygiene is a top priority. Ensure food is handled in a way that prevents contamination.

  • Temperature Control: Keep hot and cold foods at the right temperatures until they are handed off to the driver.

 

8. Feedback & Reviews:

  • Monitor Feedback: Pay attention to customer reviews and ratings on Uber Eats. Respond professionally to negative feedback and use it to improve your service.

  • Resolve Issues: Address complaints promptly, whether it's food quality, missing items, or delays in delivery.

 

9. Operational Efficiency:

  • Dedicated Staff for Delivery: If possible, designate specific staff to manage delivery orders to ensure fast and efficient service.

  • Peak Hours Management: Be prepared for peak ordering times (lunch, dinner, weekends) with enough staff and food supplies to handle the increased volume.

 

10. Stay Compliant with YEEX Eats:

  • Adhere to Uber Eats Policies: Stay up-to-date with Uber Eats’ guidelines and terms of service. This includes following delivery guidelines and ensuring prompt communication with drivers and customers.

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