Business Guideline

In Nigeria, businesses must comply with various regulations and guidelines to operate legally and provide quality service, especially if you plan to partner with the YEEX platform. Below is our requirement guideline tailored for Nigeria.

 

1. Licensing and Permits:

1. Business Registration: The restaurant must be registered with the Corporate Affairs Commission (CAC). This involves registering the business name and legal structure (e.g., sole proprietorship, partnership, limited liability company).

2. Tax Identification Number (TIN): Register with the Federal Inland Revenue Service (FIRS) to obtain a TIN and pay taxes accordingly.

3. Fire Safety Certificate: Obtain a fire safety certificate from the Federal Fire Service. This ensures that your business has met all fire safety standards, including fire extinguishers and emergency exits.

 

2. Health and Safety Standards:

1. Regular Health Inspections: Be prepared for regular health inspections by local health authorities. Any non-compliance can result in fines or shut-downs.

 

3. Setting Up Your Products:

1. Accurate Descriptions: Ensure that every item has clear descriptions, particularly for items that may need to be handled with care.

2. High-Quality Images: Include appetising photos for your top-selling items. Images help attract customers and increase orders.

3. Menu Organisation: Group items logically

 

4. Pricing and Promotions:

1. Competitive Pricing: Keep your prices competitive, and ensure consistency between your items.

2. Discounts and Promotions: Utilise YEEX  promotional tools to offer discounts, free delivery, or combo deals to attract more orders.

 

5. Order Processing:

1. Timely Order Acceptance: Accept orders promptly and keep your system up-to-date to avoid delays or rejections.

2. Prep Time: Accurately set your package based on the average time it takes to get it ready for delivery. If you’re busy or short-staffed, update these times to reflect the expected delay.

3. Packing & Labelling: Use proper packaging. Clearly label items for easy identification, especially when it involves multiple orders.

 

6. Customer Experience:

1. Consistency in Quality: Ensure that the items delivered match what customers would experience in terms of quality and presentation.

2. Customer Notes: Pay attention to customer-specific requests, and do your best to accommodate these special requests.

 

7. Communication with Drivers:

1. Pick-up Location: Make sure the YEEX pick-up point is clear and easy to access for drivers. Inform them if the pick-up point is different from your main entrance.

2. Clear Order Marking: When handling multiple orders, ensure each order is clearly labelled with the customer’s name or order number.

 

8. Inventory and Availability:

1. Real-Time Updates: If an item is sold out, immediately mark it as unavailable in your YEEX  dashboard to prevent customers from ordering something that’s out of stock.

2. Seasonal Menu Adjustments: Update your item list regularly to reflect seasonal changes or availability.

 

9. Feedback & Reviews:

1. Monitor Feedback: Pay attention to customer reviews and ratings on YEEX. Respond professionally to negative feedback and use it to improve your service.

2. Resolve Issues: Address complaints promptly, whether it's quality, missing items, or delays in delivery.

 

10. Operational Efficiency:

1. Dedicated Staff for Delivery: If possible, designate specific staff to manage delivery orders to ensure fast and efficient service.

2. Peak Hours Management: Be prepared for peak ordering times with enough staff and supplies to handle the increased volume.

 

11. Stay Compliant with YEEX:

1. Adhere to YEEX Policies: Stay up-to-date with  YEEX guidelines and terms of service. This includes following delivery guidelines and ensuring prompt communication with drivers and customers.